Hans Lodder - Leap Frog Management Consultant's blog

Waarom je bedrijf In de gemeente Leek vestigen: het goede ondernemersklimaat?

Nieuwe bedrijvigheid: een warenhuis alleen gericht op kinderen!

Ik woon in de gemeente Leek en de gemeenteraadsverkiezingen komen er weer aan. Een mooi moment om het jaarverslag 2012 van de gemeente Leek te lezen.

Want, ik wil wel eens weten waar mijn gemeente (Leek) in uitblinkt!


Mission Reinier de Graaf Hospital (RDGG): Become the Best in the Netherlands. But How?

How does a Dutch hospital become the best?

In 2010 the Delft Reinier de Graaf hospital (RDGG) wrote in their Medical Strategic Policy plan 2010-2016 that they have the vision, and the mission (!) to be the best hospital in the Netherlands by 2016. Such a statement gives me a lot of energy! But, how do they manage this?


Successfully Optimizing Non Financial Indicators

This scene from Rotterdam (NL) symbolizes the transition from old to new KPI's.

My blog on My Final Checklist of Key Performance and Non-financial Indicators (KPI's) has got quite some attention, being read more than 20,000 times! According to your reactions many of you have used my advice to implement key performance indicators for non-financial processes. However, the results seem to be mixed.

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Many Small Sustainable GRC Improvements Result In Big Gains

micro-GRC: Safeguarding against many small risks!

Governance Risk, and Compliance (GRC) implementations are necessary, but expensive. Therefore managers do not look very favorable upon GRC improvement projects. But did you ever calculated the gains of many small sustainable improvements? Many small, cheap, and fast improvements lead gradually to sustainable big gains, with little risk!


The Chief Analytics Officer (CAO): Your New Weapon For Operational Excellence!

Predictive Analysis (PA) can improve your complete business operation.

The Chief Analytics Officer (CAO) can help you with substantial benefits by applying Predictive Analytics (PA). The results of frequent simple and tedious tasks will be faster available, with a higher quality, leading to cheaper operational processes, on the fly innovating your products and services.


Better MIS, Better Decisions. Right? Wrong!

This traffic light symbolizes the Management Control System, including the MIS.

I had a very honorable request from a client: To help to design and implement the best MIS ever! Now I am not a Business Intelligence professional, but I do know something about improving decision making processes.

Better Decisions

In order to improve decision making we need a good control system, and a good process to improve the control system. That guarantees us 3 things:


Maak meer handen vrij voor betere zorgverlening door verbetering van bronregistratie!

Maak meer handen vrij voor betere zorgverlening door verbetering van bronregistr

Voor mensen, die van een dynamische werkomgeving houden, is de gezondheidszorg een prima omgeving: politiek, vergrijzing en vergroening houden de gemoederen in ziekenhuizen op grote schaal bezig en zullen dit de komende jaren ook blijven doen. Een mooi moment om weer eens na te gaan hoe er meer handen vrijgemaakt kunnen worden voor de echte taak: zorgverlening!


Operational Costs of Your ERP System Can Be Reduced: By Plugging the Leaks!

Lower the operational costs of your ERP system by plugging the leaks

Organizations continuously struggle with higher operational costs of ERP systems than originally estimated. This causes budget overruns and melting away of margins. Many initiatives have been launched to cope with this issue. But which way leads to success?


Net Promotor Score (NPS): de motor voor autonome groei, innovatie en procesvernieuwing!

Net Promotor Score (NPS): de motor voor autonome groei, innovatie en procesverni

In elke organisatie zoeken ambitieuze, betrokken managers naar maatregelen om de autonome groei te versterken. Autonome groei geeft immers lucht in een beperkt budget en maakt daarmee nieuwe initiatieven mogelijk.

Autonome groei genereert werk!

In deze tijd van onzekerheid worden budgetten scherp ingesteld en scherp bewaakt. Er is niet veel ruimte voor nieuwe initiatieven. Innovatie en procesvernieuwing lijden daar onder.


Drastische bezuinigingen en ook er sterker uit willen komen. Maar hoe doet een gemeente dat dan?

De Leap Frog Improvement methode: Een serie gecontroleerde stappen!

Gemeenten moeten drastisch bezuinigen. En ze willen er ook sterker uit komen. Dat kan alleen door anders en meer in een integraal totaalbeeld te gaan denken. Want wat maakt nu echt verschil?

Gemeenten moeten bezuinigen

Als lagere overheid, gemeenten, provincies en waterschappen heb je het niet gemakkelijk in deze tijd. Marktconform gaan werken, overdracht van taken van het rijk en een slecht economisch tij. En ook nog bezuinigen.

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Procesverbetering: de simpelste aanpak!

Procesverbetering: het minimum dashboard kent 2 KPI's.

'Kan het echt niet simpeler?' Een verzuchting van een lezer van mijn KPI-selectie: wat kun je ermee? Antwoord: Ja. Het minimum aantal KPI's voor simpelste verbetering van je bedrijfsresultaat is 2.


De operationele kosten stijgen drastisch! Opties?

Defect: Hoe kan ik mijn bedrijf redden?

Ik krijg van klanten vaak te horen dat na de invoering van een ERP systeem de geplande voordelen uitblijven. Die tegenvallende voordelen, die banen kunnen kosten, blijven niet beperkt tot ERP systemen, maar komt breder voor. Ook wijzigingen van de markt van een bedrijf kan een goede reden zijn.


Mijn KPI-selectie: wat kan je er mee?

Performance: de man op de maan!

Mijn best gelezen blog gaat over mijn definitieve KPI-checklist. Maar wat kun je eigenlijk met zo'n uitgebreide lijst (overigens uitstekende) KPI's?


(Psychiatric) Health Care: Top 5 Issues (and Their Pragmatic Solutions!)

Managing health care needs a helicopter view!

Kees Bakkenist and Hans Lodder have executed a limited preliminary survey under stakeholders in the (psychiatric) health care. The objective was to check whether there are important common issues. The findings show that in the near future organizations will have to deal with very important problems, strategic as well as operational.

Our survey was executed under executives, management and employees from our own network, built during our more than 20 years of extensive consultancy in the field of (psychiatric) health care.

We classified our findings in the order of:


FairWarning: Your Health Care Data Access Security Solution!

Privacy breach: No Pictures!

Electronic Health Records (EHR) in health care are a mixed blessing. They are an enabler for many health care process integration activities. But they also facilitate the unauthorized access to very private data.

Recently there have been a number of high profile privacy incidents involving employees and affiliates using EHR to conduct unlawful activities such as VIP record snooping, unauthorized access to information and loss of sensitive data.


Informal Contacts Help Selling!

This tiger symbolizes your sales teeth!

Yvette Taminiau and Liselore Berghman of the VU University Amsterdam (Netherlands) have completed an exploratitive study on the impact of informal client contacts in consultancy and accountancy. Informal contacts are a game to help selling. Also, some rules are identified, and the report sums up some hypotheses. Time to share some insights.


Check Your Business Strategy with the McKinsey Strategy Stress Test!

Does your business strategy point the right way?

It is easy to call some approach a business strategy. But what is a strategy, and how do you know your strategy is sound? McKinsey has developed a strategy stress test, and Hans Lodder turns that test into a practical checklist. But remember the words of late Winston Churchill: "However beautiful the strategy, you should occasionally look at the results."


Operational Excellence 2.0: Your Way to Sustain Business Growth and Continuity Too?

Nature takes care of its own Operational Excellence processes: Systems Thinking!

AT Kearney has performed a survey on Operational Excellence under European CEO's. A remarkable number of the CEO's did not know what Operational Excellence is, or how to achieve it. Further, many failures were reported on Operational Excellence projects. AT Kearney analyzed the results, and invented a new methodology: The Theory of Everything in Operations.


"Branch / Organization Experience Required"

PC's are independent of branch or organization.

In many vacancy descriptions you will find the words "Branch Experience Required". Or "Organization Experience Required". I wonder why: Is this laziness?

The most plausible reasons seem to be to limit the risks that the person is not suited for the job, or that job training would take too long.

Let us assess what suited for the job means. A job is part of a system, consisting of:


Ackoff Again: 4 Different Ways of Solving a Problem

The dead seagull represents a new problem introduced by a solution to another pr

In this 3rd and last blog on Ackoff and his ideas, I explore 4 kinds of problem solving. This blog is based on the article 'Treatment for Problems by Russel Ackoff'. The dead seagull symbolizes how a solution, insecticides killing pests, introduces a new problem: the death of their predataors.

Dr. Russel L. Ackoff describes problems as:


Ackoff: 70% of Business Improvement Programs (TQM, Downsizing, Benchmarking) Decrease Performance

Improving a door seldom leads to improving a house.

In my previous blog I cited dr. Russel L. Ackoff on Systems Thinking. Russel Ackoff also researched the results of business improvement programs. He found that 70% of these programs actually increase costs instead of improve performance.


Dr. Russel L. Ackoff On Systems Thinking

How f-lawed is your organization?

The Internet and LinkedIn are beautiful inventions. Gene Bellinger invited me to watch the YouTube video presentation of Russel Ackoff on Systems Thinking. Awesome presentation about doing the right things instead of doing things right!


Best Practices for Project Resource Estimations

A dashboard is a Best Practice for Project Resource Estimations

Forrester reports that companies are doing well with the resource estimation of small projects. Estimation of large and/or complex projects falls noticeably short. But there is hope: Forrester reports best practices!

Among the by Forrester mentioned metrics estimation best practices are:

  • Groom estimation experts.
  • Base estimates on past results.
  • Cross check estimates using multiple techniques.

Furthermore, Forrester advises to revise estimations as your business knowledge improves.


The Dutch Version of the ITPedia Is Published!

The IT Pedia Symbol

Wim Hoogenraad has started the Dutch version of the ITPedia! You will find there numerous IT checklists, as well as articles on methods and techniques, and best practices. The language is Dutch mostly, but some stuff is in English.

Wim has been working for years on the gathering and structured creation of IT checklists. Originally this was for his own benefit, but as more people became interested he started distributing them.


My Project Management Office (PMO) Assessment Checklist

This building construction site has a very small PMO.

A client asked me to assess a malfunctioning Project Management Office (PMO). This question had to come, because PMO's are in fashion, and there are quite a few around. But do PMO's have a Return On Investment (ROI)?

In building construction PMO's have a solid place in the project organization. Building construction sites like on the photo have a PMO of less than 5 persons. On site there are maybe more than 1,000 employees working.


The Universal Mission Statement: New!

The Universal Mission Statement: New!

I read several management magazines to keep me informed of the newest trends. As you can read in my blogs the newest trend is not necessary a new development. In 1 of the magazines I encountered the universal mission statement, applicable to all organizations!

In the magazine this universal mission statement was defined as:

Our mission is to be number 1 in all our major markets, and to build longterm relationships with our customers, while performing cross selling is crucial.


How to Halve the Elapsed Time of Business Process?

This photo of a chemical plant visualizes the way process optimization works.

In my last blog I talked about bureaucracies. We discovered that changing a bureaucracy in some way is difficult. You need program separate of the organization for that. That prompted one reader to ask how to halve the elapsed time of a core bureaucracy business process. Yes indeed, how?


What Is a Bureaucracy?

This old prison is an excellent example of a bureaucracy!

"You keep on talking about bureaucracies! But what do you mean with that?" That is what a client asked me recently. Good question! And so far, there is even no Results2Match blog mentioning bureaucracies! Time for a bureaucracy checklist!


Outsourcing Or Not: My Business Function Assessment Approach with Checklists

Outsourcing Or Not: My Business Function Assessment Approach with Checklists

AT Kearney is continuously looking for opportunities to help their customers survive the economic turmoil. This time they revisited the make vs. buy option. Their findings can help you to make decisions on outsourcing possibilities. Hans Lodder presents his assessment approach and some checklists.


My Business Vacancy Interview Questions

Photo at blog from webmaster - 19/11/2010 - 10:57

In May 2010 I wrote a blog on My Curriculum Vitae (CV) Assessment Checklist. This blog was inspired on an article by Lee Salz of Sales Architects. I was surprised by the positive reactions, so now I want to share with you some questions you can ask people during a business vacancy interview. This is based on another article by Lee: Top 100 B2B Sales Interview Questions.



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